Courses Customer Service Awareness




Often, your customer service staff are the voice of your company, they’re your front line. Make sure they represent your company with amazing interpersonal skills and great service. After all, you want your customers’ first impression of your business to be a good one.



Customer Service Awareness Training Course Outline

The aim of this course is to greater increase your knowledge of customer needs and positive communications.

The key points covered in this course are:

  • Defining customers
  • Customer needs
  • Good communication
  • Promoting positive company image
  • Customer service skills
  • Confidence and efficiency on a call
  • Message taking
  • Listening and speaking techniques

Customer Service Awareness Training Course Learning Outcomes

On completion of this course, learners should know and understand the following:
  • Who your customers are
  • What your customers need
  • How to maintain good communication with your customers
  • To project a positive company image
  • To enhance customer service skills
  • To start and end a call with greater confidence and efficiency
  • To be able to take clear and concise messages
  • To be able to demonstrate positive listening and speaking techniques