Courses Conflict Management





Workplace conflicts are bound to arise at some point or another, but it can have a huge impact on the wellbeing of your staff, as well as their personal safety. Keep your staff safe and your business happy by teaching your staff how to manage should a conflict arise.






Conflict Management Training Course Outline

The aim of this course is to greater increase your knowledge of workplace conflict and how to manage a situation, as well as relevant legislation.

The key points covered in this course are:


  • The definition of workplace conflict
  • Recognising conflict
  • Dealing with confrontation
  • Resolving conflict
  • Seeking advice

Conflict Management Training Course Learning Outcomes

On completion of this course, learners should be able to:
  • Define workplace conflict
  • Recognise when and where conflict is occurring
  • Understand the correct methods of dealing with confrontation
  • Work to reduce and resolve conflict
  • Seek help and advice when necessary